Effective Communication Training in Pune

Module 1: Foundations of Communication

• Principles of effective communication
  • Clarity, conciseness, coherence, completeness
  • Importance of empathy and active reception
• Communication models and barriers
  • Shannon-Weaver model, Transactional model
  • Physical, psychological, semantic, and cultural barriers
  • Strategies to overcome barriers
• Verbal vs. non-verbal communication
  • Differences, strengths, and limitations
  • Situations where each is more impactful

Module 2: Interpersonal & Workplace Communication

• Active listening and feedback techniques
  • Levels of listening (informational, empathetic, critical)
  • Constructive vs. destructive feedback
• Building rapport and trust
  • Mirroring, empathy, and consistency in words and actions
  • Workplace relationship-building
• Assertiveness vs. aggression
  • Assertive rights and responsibilities
  • Case studies of passive, assertive, and aggressive styles
    
    

Module 3: Written Communication Skills

• Structuring professional emails, reports, and proposals
  • Email etiquette: subject lines, greetings, closings
  • Business reports: structure, executive summary, recommendations
  • Proposals: persuasive elements, formatting
• Concise and clarity in writing
  • Avoiding jargon, redundancy, and ambiguity
  • Readability improvement tools (Grammarly, Hemingway, etc.)
• Grammar, tone, and etiquette
  • Politeness strategies in written communication
  • Tone adjustment based on audience

Module 4: Non-Verbal & Visual Communication

• Body language, gestures, and facial expressions
  • Reading and using non-verbal signals effectively
  • Professional posture and hand gestures
• Voice modulation and tone management
  • Techniques for clarity and authority in speech
• Using visuals to reinforce messaging
  • Infographics, charts, and diagrams for better retention

Module 5: Communication Across Contexts

• Cross-cultural and inclusive communication
  • Avoiding bias, stereotypes, and insensitive language
  • Cultural variations in gestures, tone, and communication style
• Communication in teams and remote environments
  • Tools for remote collaboration (Slack, Zoom, Teams)
  • Maintaining engagement in virtual settings
• Adapting style for different audiences
  • Communication with seniors vs. peers vs. clients

Module 6: Conflict Management & Negotiation

• Handling difficult conversations
  • Techniques like “DESC script” (Describe, Express, Specify, Consequences)
• Persuasion and negotiation strategies
  • Win-win approach, BATNA (Best Alternative to a Negotiated Agreement)
• Resolving conflicts professionally
  • Mediation techniques, de-escalation methods

Module 7: Personal Communication Development

• Building confidence and credibility
  • Overcoming self-doubt and imposter syndrome
  • Using evidence and examples to build authority
• Emotional intelligence in communication
  • Self-awareness, self-regulation, empathy, and social skills
• Continuous improvement strategies
  • Journaling, feedback loops, and practice communities